Privacy Policy — Kampong Counsel

1. Introduction

Kampong Counsel Pte. Ltd. ("Kampong Counsel", "we", "us", or "our") is committed to handling the personal data of everyone who visits our website or enrols in our courses with care and in accordance with Singapore's Personal Data Protection Act 2012 (PDPA). This policy explains what data we collect, why we collect it, how long we keep it, and what rights you have in relation to it.

If you have any questions about this policy, please write to us at [email protected]. We will respond within five working days.

2. Data We Collect and How We Collect It

Information you provide directly

Contact enquiries: name, email address, and optionally a telephone number and a written message, submitted via our website contact form.
Course enrolment: name, email address, and payment information (processed through a third-party payment provider; we do not store card details ourselves).

Information collected automatically

Website analytics: pages visited, time spent, browser type, device type, and general geographic location. This data is anonymised and aggregated where possible.
Cookies: see our Cookie Policy for a full explanation of what cookies we use and why.

Information we do not collect

We do not ask for sensitive personal data such as NRIC numbers, financial account details, or medical information. Our courses are educational in nature; learners are not required to share personal circumstances to participate.

3. Legal Basis for Processing

Under the PDPA, we process personal data for the following purposes and on the following bases:

Responding to enquiries: on the basis of your consent, given when you submit a contact form.
Course delivery: on the basis of the contract formed when you enrol in a course.
Website analytics: on the basis of our legitimate interest in understanding how our site is used, subject to your cookie preferences.
Legal compliance: where we are required by law to retain certain records.

4. How We Use Your Data

To respond to your enquiry and suggest which of our courses may suit your needs.
To deliver course materials and communicate with you about your enrolment.
To process payment through our third-party provider.
To improve our website and course content based on anonymised usage patterns.
To comply with legal and regulatory obligations.

We do not use your personal data for automated decision-making or profiling. We do not send unsolicited marketing messages. Where we send a follow-up after an enquiry, it is a single, non-pressured message — not a sequence.

5. Data Sharing

We share personal data with third parties only where necessary:

Payment processing: your payment details are handled by our third-party payment provider and are subject to their privacy policy.
Email delivery: we use a third-party email platform to send course materials and confirmation messages.
Analytics: aggregated, anonymised data may be processed by a third-party analytics provider.

We do not sell, rent, or otherwise share your personal data with any party for commercial purposes.

6. Data Retention

Enquiry data: retained for up to 12 months from the date of your last communication with us, then deleted unless you have subsequently enrolled in a course.
Enrolment data: retained for 7 years from the date of enrolment to meet our legal and financial record-keeping obligations under Singapore law.
Analytics data: retained in anonymised, aggregated form and not associated with identifiable individuals.

7. Cookies

We use cookies to understand how our website is used. You can manage your cookie preferences at any time via our Cookie Policy page. Essential cookies are required for the site to function and cannot be disabled.

8. Your Rights

Under Singapore's PDPA, and to the extent applicable under other data protection laws, you have the following rights:

Right to access: you may request a copy of the personal data we hold about you.
Right to correction: you may ask us to correct inaccurate or incomplete data.
Right to withdrawal of consent: where we process data on the basis of consent, you may withdraw that consent at any time.
Right to erasure: in certain circumstances, you may ask us to delete your personal data.
Right to lodge a complaint: if you believe we have not handled your data correctly, you may contact the Personal Data Protection Commission of Singapore (pdpc.gov.sg).

To exercise any of these rights, write to [email protected] with your request. We will respond within 30 days.

9. Children's Privacy

Our courses are designed for adults aged 40 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

10. Links to Third-Party Sites

Our course materials and website may contain links to official Singapore government resources, legal reference sites, and community organisations. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this policy from time to time as our practices change or as Singapore's data protection rules are amended. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our website or courses after any change constitutes your acceptance of the updated policy.

12. Contact Us

For any questions about this policy or about how we handle your data:

Email: [email protected]
Address: Kampong Counsel Pte. Ltd., 82 Cecil Street, #15-04, Singapore 069541